Terms & Conditions – exploresindiatours.com
1. Trip Reservation & Booking Process
a. Customers can request tailor-made or organized tour quotations via email or phone.
b. Proposals include itinerary details, inclusions/exclusions, pricing, and payment terms.
c. Bookings are confirmed after submitting passenger details, passport copies, flight information, and an advance deposit.
2. Payment Terms
a. Prices may be revised due to currency fluctuations, fuel costs, or local taxes.
b. Payments can be made via secure online gateways (Stripe, Razorpay), bank transfers, or in-person at the Delhi office.
c. Customers are responsible for any bank transaction fees or discrepancies due to international card charges.
3. Travel Document Delivery
a. Final travel documents are issued after full payment.
b. Documents may be delivered via email, in person, or couriered if needed.
c. In case of non-receipt, customers must notify the team promptly for reissuance.
4. Tour Modifications by Customer
a. Customers may request changes to their itinerary before or during the tour.
b. Additional charges may apply based on feasibility and availability.
c. Changes in group size may affect pricing; withdrawing travelers may bear the cost difference.
5. Amendments by exploresindiatours.com
a. If certain services are unavailable at booking time, equivalent alternatives will be offered.
b. Any additional costs due to changes will be communicated and borne by the customer.
c. In emergencies, the company may assist with arrangements, with reimbursement expected before trip completion.
6. Cancellation & Refunds
a. Refunds are processed based on the original payment method.
b. Credit card refunds may take up to 10 working days.
c. Bank transfer refunds may be delayed due to international remittance formalities.
7. Liability & Service Disruptions
a. exploresindiatours.com is not liable for changes made by airlines, railways, or third-party providers.
b. In case of force majeure (weather, safety, etc.), unused services are non-refundable.
c. The company will assist in minimizing inconvenience but cannot offer compensation.
8. Claims & Complaints
a. Any issues during the trip should be reported immediately via phone.
b. Post-trip complaints can be submitted via email and will be reviewed personally.
c. All legal matters fall under the jurisdiction of New Delhi, India.
9. Disclaimer
a. Website content is provided in good faith but without warranties.
b. exploresindiatours.com disclaims liability for any direct or indirect damages arising from site usage.
10. Intellectual Property
a. All content, designs, and materials on exploresindiatours.com are the intellectual property of ExploresIndiaTours.
b. Unauthorized use or reproduction is strictly prohibited without prior consent.